Office Hours and Staff Contact : Our office is open Monday - Friday 9am - 6pm. Our staff can reached by telephone 24/7 in case of emergency (Just call the booking line, leave a voice mail and we will call you straight back.) For any enquiries regarding our property, the booking line is open from 9am – 10pm PST. If we are not in the office, we are in the complex or somewhere nearby.
Office Number: (916) 648-1839
In an Emergency : For any emergency situation that warrants a response by fire, police, or medical personnel, call 911. Once you have called 911, please alert us.
Check-In : Guest check-in is at 2:00 p.m. Should you need to check in before 2:00 p.m. Please contact the office and we will make every effort to accommodate your needs. If you are going to arrive after 5pm Monday – Friday or on Saturday / Sunday (all day) you MUST contact the office to arrange your self check-in. Arden Acres office is NOT 24/7 Leasing office hours are Monday - Friday 9am - 6pm
Check-Out : Guest check-out is at 9:00 a.m. Should you need to check out after 9:00 a.m., please contact the office and we will make every effort to accommodate your needs. Please be aware you may be charged for an additional day if you check-out after 9:00 am. To extend your departure date, a 48 day advance notice is required to extend your stay beyond the date initialed by the registered guest on the registration card at check-in. Please be aware that extension of your departure date is subject to availability.
Payment Information : We require pre-payments for your stay. We cannot hold rooms without pre-payment or at least a 1 week's deposit. Failure to pay your term rate in advance could result in your application being canceled. During check-in, all guests will be required to supply photo I.D and credit card. This policy also relates to prepaid reservations. Deposits will be refunded but may take 10-14 business days. Payment must be by credit card unless otherwise agreed upon.
Cancelation Policy : We require 24hr notice for 1-4night day stay, to avoid forfeit of full stay charge which includes room rate and tax.
5-29 day stays, cancel 1wk prior to arrival to avoid forfeit of 5 night deposit which includes room rate and tax. 30 nights or more, Please cancel 2wks prior to arrival to avoid forfeit of full stay deposit which includes room rate and tax.
Abandonment/Personal Property : You must provide us notice of any absence from your cottage that is in excess of three (3) days. Any absence without notice, coupled with your failure to pay the applicable cottage charges when due, shall be deemed an abandonment of your cottage in accordance with state law. We reserve the right to gain possession of any abandoned cottage and dispose of personal property in such cottage in accordance with applicable law.
Termination of Stays : Any failure to comply with the terms of your stay, including, without limitation, adhering to all our policies, paying all charges in a timely fashion, failing to register all occupants and pets, and/or engaging in illegal or disruptive activity will result in immediate termination of your stay and your eviction from the cottage in accordance with applicable state law.
Additional Guests : Unless agreed upon otherwise, there is an additional fee for more than one guest in a studio or two guests in a one bedroom.
NO SMOKING POLICY
Arden Acres is A Smoke Free Facility and our guests expect smoke free rooms. If smoke is detected in the rooms, there will be a $1,200.00 cleaning charge and you will be required to terminate your stay immediately. If you smoke outdoors, make sure that your door and windows are closed so that no smoke residues drift back into the cottage.
General Rules and Regulations
Guest Laundry : For your convenience, a coin operated Guest Laundry is available for your use and is accessible on a 24-hour basis. Washers and dryers require quarters (USA) to operate. Detergent is available for a fee from housekeeping services. Washers run 30-minutes cycle; dryers run 45 minute cycle. To ensure the safe operation of the washers and dryers, please call WEB Laundry Repair Services directly for any problems that you encounter with a machine. Their number is listed above every washer. Arden is not responsible for lost, stolen, or damaged property.
BBQ : We have picnic areas and grills available for your use. Grilling in locations other than the picnic areas is prohibited and will lead to termination of your stay. Picnic area and grill hours are from 10:00 am to 10:00 pm daily. Please be considerate of the noise levels in these areas.
Cottage Entry : Staff may enter your cottage for housekeeping, maintenance and repairs in accordance with applicable state law. They will have ID and nametags.
Maintenance : For maintenance service requests, please contact the office. Routine maintenance needs will be serviced as soon as possible during standard office hours. Plungers are in every bathroom. You will be responsible for any extraordinary costs of repair, replacement or cleaning of your cottage.
Appliances, Heater, Air Conditioning, Stove, Water Heater : If for any reason, one of these fixtures does not run properly, please shut the item off to prevent further damage. Notify the office at (916) 648-1839.
Quiet Hours : Please respect our "Quiet Hours" from 10:00 p.m. to 8:00 a.m. We ask that during these hours you keep noise and excessive or disruptive activity to a minimum in guest cottages, parking areas and in all other areas of our community. Failure to comply with this request may result in your eviction from the cottage in accordance with applicable state law.
Vehicle Repairs : In consideration of guest safety, vehicle repairs or service are not allowed on the property. Vehicles with expired tags or in disrepair are subject to towing at the owner's expense.
Pets : We only have a few cottages available for pets. Our pet security deposit is a minimum of $100.00 per pet. If you have pets, it is the guest's responsibility to cover all furniture. (Please ask for the covers if they are not in the cottage). Otherwise, there is $150.00 furniture cleaning charge .Also, we use a black lite to examine the carpet for animal secretions. (Carpet replacement is $ 750.00) We are sorry for being so strict, but our cottages are almost all new and our next guests expect them to be clean.
Candles : For safety and liability reasons, our insurance policy does not allow candles to be lit in the cottages.
Liability : Arden Acres is not responsible for accidents or injury to guests or visitors. Guests assume all liability for any injury or damages to themselves or their own personal property and injury or damages to other guests and their personal property that occurs on the premises. Guests will be responsible for indemnifying Arden Acres for any damages or losses caused by guest. Arden Acres is not responsible for damage to vehicles parked or located in the parking lot, or for loss of personal property from guests' cottages or from vehicles parked or located in the driveways or cottage sites.
Guest : Guests involved in illegal activities or disrupting or threatening other guest, visitor or employees will be immediately removed from the premises in accordance with state law. Firearms, other weapons or hazardous chemicals are strictly prohibited on the property.
Safety Precautions
We urge you to follow these precautions : If you are concerned for your safety, do not open the door. Contact the office or police immediately. Our staff always has some form of identification. If you have any doubts about staff identity or purpose, please contact the office. Secure the deadbolt and the safety latch when in the cottage. This will prevent the cottage from being entered with a key. Your cottage windows are equipped with window opening restrictors to prevent entry through the windows. Never leave the cottage without closing and locking your window. When you enter or exit your cottage make sure the door closes securely. Safeguard your cottage key. Do not leave the key in the cottage or in the door. Do not give your key to others.
* The policies and information contained herein are subject to change without notice. When in question, please direct any policy questions to the office.
